Every piece of your data at 3vip — from your name to your transaction history — is handled with the utmost care. On this page, find out what data is collected, why it is collected, and what rights you have.
Get a quick overview of the key points before reading the full details.
3vip never sells your personal data to third parties. Your name, mobile number, or transaction history will never be shared with advertisers — that is a firm 3vip policy.
CommitmentAll your data is secured with banking-grade SSL 256-bit encryption. Your bKash number or card details are never stored on 3vip's servers during a deposit.
EncryptedYou can view, correct, or request deletion of your stored data at any time. 3vip keeps control of your data in your hands.
Your Rights3vip only collects the information that's necessary — nothing more. We gather exactly what's needed for account management and transaction security, and nothing beyond that.
Minimum CollectionYou can unsubscribe from promotional emails or notifications at any time. Marketing communications are entirely optional — never mandatory.
Optional3vip's Privacy Policy is prepared in accordance with international data protection standards and is kept up to date through regular security audits and reviews.
International Standards3vip collects two types of data from you — information you provide voluntarily, and information collected automatically while you use the platform.
3vip uses your data only for specified purposes. It is never used beyond what is necessary.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Contact Information | Account Management & Support | Contractual Necessity |
| Identity Document Information | KYC Verification & Age Confirmation | Legal Obligations |
| Transaction Details | Payment Processing & Fraud Prevention | Contractual Necessity |
| Browsing & Gaming Data | Experience Improvement & Bonus Offers | Legitimate Interest |
| IP & Device Information | Security & Fraud Detection | Legitimate Interest |
3vip never shares your personal data with third parties for marketing purposes. Promotional communications are sent only with your explicit consent.
3vip shares your data only in strictly limited circumstances and solely with necessary parties. Those circumstances are outlined below:
3vip uses multiple layers of security to protect your data. Not just one method — layer upon layer.
3vip uses cookies and similar technologies on its website and app. The following explains the types of cookies in use:
You can manage cookies through your browser settings. However, disabling essential cookies will prevent 3vip from functioning properly.
3vip works with a number of trusted third-party services that support payment processing, gaming, and security. These partners have their own privacy policies and are contractually required to meet 3vip's standards.
You have several important rights regarding your personal data at 3vip. These rights can be exercised at any time.
To exercise any of these rights, email support@3vip.my or reach us via live chat. We typically respond within 30 days.
3vip does not retain your data longer than necessary. Retention periods vary depending on the type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Active Account | For Service Delivery |
| Transaction History | 7 Years | Legal & Regulatory Requirements |
| KYC Documents | 5 Years (After Account Closure) | Legal Obligations |
| Login Logs | 1 Year | For Security Review |
| Marketing Data | Until Consent Is Withdrawn | Based on Your Preferences |
Once the retention period expires, data is automatically deleted or anonymized in a secure manner.
3vip strictly prohibits registration by anyone under 18. We do not knowingly collect any personal information from minors.
Date of birth is verified at registration, and age is confirmed through ID documents during the KYC process. In the unlikely event that a minor's information is collected by mistake, 3vip will immediately close that account and delete all associated data.
3vip may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email and on the website. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions or concerns regarding the Privacy Policy, please contact us: support@3vip.my — Bengali-language support is also available via live chat, anytime.
At 3vip, you have full control over your personal data.
You may request to view any information we hold about you.
You may request corrections to inaccurate information at any time.
After closing your account, you may submit a request to have your data deleted.
You may request that we stop using your data for specific purposes.
You can export your data in a standard, portable format.
You may object to marketing communications or certain types of processing.
People often have a common concern about online gaming sites — "What will they do with my data?" That's a fair question, and 3vip takes it seriously. We believe your personal information belongs to you — it's not something to be sold.
3vip only collects information that is strictly necessary to provide its services. A name is needed for your account, a mobile number is needed for OTP verification, and an ID document is needed to confirm your age — nothing beyond that is requested.
Security has never been a compromise at 3vip. SSL 256-bit encryption encodes your data so thoroughly that even a supercomputer would need billions of years to crack it. That's the same standard banks use — and 3vip holds itself to exactly that level.
3vip never sees your bKash PIN or card number. When making a payment, you are redirected directly to the secure gateway of bKash or your bank — 3vip only receives confirmation of whether the payment was successful, not the details.
A common question we hear is — "I submitted my NID photo. How long will it be kept?" Due to legal obligations, KYC documents are retained for 5 years after account closure. This is part of international anti-money laundering policy — not a choice made by 3vip. Once that period ends, the data is securely deleted.
However, transaction history is retained for 7 years — as it may be required in the event of any financial dispute or audit. This data is used strictly for legal purposes.
If you'd rather not receive promotional emails from 3vip, simply click the "Unsubscribe" link at the bottom of any email — it takes effect immediately. This is entirely your choice. Even without marketing emails, you'll still receive essential account notifications (such as transaction confirmations and security alerts) — these cannot be turned off as they exist to protect you.
For any privacy-related questions About Us page or contact us directly at support@3vip.my. 3vip is committed to full transparency — if you have any questions about your data, just ask and we'll have an answer ready. For more information, visit our Terms & Conditions Also read this page.